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This report is the postmortem, published after the fact.","published_at":"2026-10-30T21:13:18.588Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9041613","status":"resolved"},{"status_page_resource_id":"9041614","status":"resolved"}]}},{"id":"6005235","type":"status_update","attributes":{"message":"Between 20:41 UTC on 29 October and 08:22 UTC on 30 October, every request to the\nPromptGuard API failed, including Guard API scans and the Proxy. Requests were\nrefused, not passed through unscanned. Capacity had been degraded since 13:05 UTC.\n\n**Cause.** A change to the files the API loads at startup, made in preparation for\na release, took effect on the version already running. That version could not start\nwith them, and as running instances were replaced, none came back.\n\n**Why it lasted 11 hours.** Our monitoring detected the outage within 13 minutes,\nbut its alerts went to a channel nobody was watching overnight.\n\n**What we changed.** Startup files now change only together with the release that\nuses them. Alerts go to a monitored channel. This status page launched, with\nindependent probes that run real scans every five minutes and publish outages\nautomatically, and we now commit to a public postmortem within 72 hours of any\ncustomer-facing incident.\n\nWe're sorry. If you were affected, reply to any PromptGuard email or write to\nsupport@promptguard.co.","published_at":"2026-10-30T21:13:07.898Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9041613","status":"downtime"},{"status_page_resource_id":"9041614","status":"downtime"}]}},{"id":"1109094","type":"status_report","attributes":{"title":"API outage, 29–30 October 2026","report_type":"manual","starts_at":"2026-10-29T20:41:00.000Z","ends_at":"2026-10-30T08:22:00.000Z","affected_resources":[{"status_page_resource_id":"9041613","status":"resolved"},{"status_page_resource_id":"9041614","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"6005236","type":"status_update"},{"id":"6005235","type":"status_update"}]}}}]}